Full OSF Rewards Terms

OSF Rewards

Rewards Program

OSF International, Inc., doing business as The Old Spaghetti Factory, offers the OSF Rewards Program (“OSF Rewards“) to reward and thank our loyal customers.  The OSF Rewards is available to enrolled members at participating The Old Spaghetti Factory restaurants in the United States, online at osf.com, and through our OSF Rewards mobile app (the “App”).  Rewards accumulated under OSF Rewards are promotional and have no cash value.  There are no membership fees associated with the OSF Rewards. OSF Rewards offers points (“Trolley Tickets”) for purchases made. 


You may enroll in OSF Rewards if you: (1) are a legal resident of the United States; (2) at least 18 years of age at the time you enroll; (3) are not an employee of OSF International, Inc. nor any The Old Spaghetti Factory; (4) have an active, valid e-mail address; and (5) are a human being.  No corporations, partnerships, limited liability companies, or other legal entities can participate in the OSF Rewards. No employees of OSF International, Inc. may participate in OSF Rewards. If you become an employee of OSF International, Inc. after joining OSF Rewards, you are no longer eligible to earn any rewards in your OSF Rewards account. 

Enrollment/Rewards Account

You can enroll in the OSF Rewards Program and create an OSF Rewards account in one of the following ways:

  • By downloading the App on the Google Play Store or Apple App Store;
  • Visit the The Old Spaghetti Factory website located at www.osf.com; or
  • Joining OSF Rewards through your Facebook account using the app.

Your Trolley Tickets are personal to you and may not be sold, transferred or assigned to, or shared with family, friends or others.  You may have only one OSF Rewards Account.  

As a part of OSF Rewards, The Old Spaghetti Factory will send you transactional, informational, and promotional messages or offers.  These communications may happen in the form of push notifications through the App, email, and/or any other ways you may have selected when you enrolled in the OSF Rewards.  If your contact information changes, or if you wish to change your contact information or the method by which we send you messages, please log into your OSF Rewards Account and update your contact information or preferences.


You will earn and receive 5 Trolley Tickets for every $1 spent less taxes, gratuity, merchandise, and purchases of gift cards. 

Qualifying Purchases

Members will earn and receive Trolley Tickets toward OSF Rewards by making qualified purchases at participating The Old Spaghetti Factory restaurants. To earn Rewards from in-store purchases, members must scan the barcode on the receipt from your purchase with the built-in scanner in the App or manually enter the barcode number in the app or online at osf.com when you login 14 days of your purchase. To earn Trolley Tickets for purchases made online or through the app, you must be logged into your OSF Rewards account when you place an online order, and Trolley Tickets will be added to your account automatically. OSF Rewards members will earn 5 Trolley Tickets for every $___1.00____ spent in-store, online at OSF.com, or through the APP. Trolley Tickets cannot be earned on taxes, gratuity, gift cards, or merchandise. Further, members may only scan up to 2 receipts every 4 hours regardless of the number of transactions you make during that visit. We reserve the right to change max redemption allowances and allowed redemption time periods at any time, regardless of this written notice. The Old Spaghetti Factory reserves the right to ban a user or block redeemed points if fraud or misuse is suspected. A user can send an email to [email protected] and speak with a customer service representative if they feel like they were blocked unfairly. 

You can also receive extra Trolley Tickets or Rewards for liking or following applicable social media accounts from the APP. Please note, this is not always available and can change without notice. For every friend you refer who joins OSF Rewards and makes a purchase, you will receive extra Trolley Tickets or Rewards which will be awarded into your OSF Rewards account. Your referral rewards or extra referral Trolley Tickets will not be awarded until the referred member enrolls into OSF Rewards and earns initial Trolly Tickets through their first purchase after using your invite code. 

When you share your The Old Spaghetti Factory experience with us, you have given permission to The Old Spaghetti Factory to use your review on our website, Facebook page, and/or other social media outlets.

By accumulating Trolley Tickets in your OSF Rewards account, you will earn Rewards, which you may redeem at participating USA based The Old Spaghetti Factory Restaurants. Rewards will be valid for specified dates given on the reward itself. Please check the reward fine print for expiration details. Once you earn a Reward, you may start accumulating Trolley Tickets towards another reward. You may only redeem one Reward per visit regardless of the number of Rewards or Trolley Tickets you have earned in your OSF Rewards account.  A Reward may not be combined with any other offer or coupon, unless specified otherwise in the fine print. 

When applicable, OSF Rewards members can earn Trolley Tickets and/or Rewards through participation in member surveys, feedback, reviews, or participating in certain games, contests, or sweepstakes offered by The Old Spaghetti Factory. 

For every $1 spent, 5 Trolley Tickets are rewarded for OSF Rewards members. Your Trolley Tickets can be redeemed for Rewards by accessing the Rewards screen on our mobile app or our Website (subject to applicable restrictions, such as no cash value, not applicable to gratuities, and cannot be used for the purchase of alcohol, for example).Please note that Rewards and Trolley Ticket thresholds can change at anytime with or without notice. 

Inactivity and Expiration

Trolley Tickets that you collected prior to March 1, 2022, if not redeemed for Rewards, will expire on February 28, 2023. Points that you collect on or after March 1, 2022, if not redeemed for Rewards within one year, will automatically expire and be removed from your OSF Rewards account. Rewards that you collect by redeeming Trolley Tickets, if such Rewards are not redeemed at participating Old Spaghetti Factory locations within 6 months, will automatically expire and be removed from your OSF Rewards account.

Additional Rewards Program Terms

The Old Spaghetti Factory reserves the right to terminate your OSF Rewards account and/or your participation in the OSF Rewards program if we determine in our sole discretion that you have violated these Terms and Conditions, you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent, or otherwise unlawful. The Old Spaghetti Factory may, in its sole discretion, suspend, cancel, or combine OSF Rewards accounts that appear to be duplicative, and may refuse to allow you to re-enroll in the OSF Rewards program.  The Old Spaghetti Factory also reserves the right to “unregister” and make ineligible for the OSF Rewards program any OSF Rewards account that has been inactive for _____365 days______. In the case of inactivity, The Old Spaghetti Factory reserves the right to make points or rewards ineligible with permanent deletion. The Old Spaghetti Factory cannot recover unregistered or deleted accounts, earned Trolley Tickets, or Rewards. Inactive is defined as no Rewards earned and/or no purchases made through their OSF Rewards account.   

The Old Spaghetti Factory has the right at any time, with or without giving you prior notice, to:

  • end or cancel the OSF Rewards Program and/or any specific Trolley Tickets or Rewards earned/received;
  • change any Trolley Tickets, Rewards, or other OSF Rewards Program benefits we offer;
  • change the requirements for earning a particular Reward or number of Trolley Tickets needed to earn a Reward;
  • change the time you have in which to earn a particular Reward through redemption of Trolley Tickets; and/or
  • change any other feature of the OSF Rewards Program.

If The Old Spaghetti Factory ends the OSF Rewards Program, closes a location, or a location opts out or cancels the program, unused Trolley Tickets or Rewards you have earned but not used will expire on the end date, and you may not redeem any Trolley Tickets or use any credits or Rewards after the end date.